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Posted: Wednesday, February 7, 2018 3:36 PM

Integration Business Analyst (Job Number:433461)
Job Description
The NICS Integration area currently has an opening for a Business Process Analyst. This position is responsible for incorporating ITIL best practices across the NICS contract to ensure NICS IT services are delivered and managed in an efficient and effective manner. This is accomplished through integrating and standardizing Enterprise processes across the NICS contract.
This team also leads the effort to integrate NICS services within NASA's Enterprise Service Desk (ESD). This is accomplished by managing the NICS Request Fulfillment process and collaborating with the ESD in order to create a positive user experience when ordering NICS services.
Responsibilities will include:
: Create, improve, standardize and execute process integration from an Enterprise perspective
: Define requirements for service requests and collaborate with ESD to build services requests forms as required
: Work with ITIL process stakeholders to improve efficiency of processes
: Create and manage Knowledge Articles (KAs)
: Create and manage Associate Contractor Agreements (ACAs)
Education and Experience
: 4:year degree and 5 years of experience, or at least 9 years of related work experience in lieu of degree
: Must be able to successfully complete full DHS Public Trust investigation and received adjudication.
This is a fast paced, highly collaborative team that requires the following skill set:
: Good people skills and able to work in close proximity with co:workers during intense periods of schedule mandated deliverables
: Good writing and oral skills
: Be able to present in front of an audience that can include high level customers
: ITIL Foundations or ability to complete ITIL Foundations within the first 6 months of employment
: Process development and improvement skills
: Demonstrate basic understanding of Enterprise process implementation and execution
: Basic understanding of IT networks and communication systems
: Proficient in Microsoft Office suite of applications
: Ability to maintain good working relationship with customer counterparts
The following skills are a plus:
: Understanding of NASA's IT environment
: Understanding of Remedy based systems
: Understanding of Service Now based systems
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately 4.5 billion. For more information, visit saic.
EOE AA M/F/Vet/Disability
Job Posting: Jan 17, 2018, 3:10:08 PM
Primary Location: United States:AL:HUNTSVILLE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: Other Clearance
Potential for Teleworking: No
Travel: Yes, 10 of the time
Shift: Day Job
Schedule: Full:time


• Location: Huntsville

• Post ID: 28611642 huntsville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018