Posted: Saturday, February 3, 2018 10:06 AM
Job Description Best Places to work 2016! and Small Business of the Year Award winner 2014 F1 Solutions is Huntsville’s largest and most trusted outsourced IT provider for small and medium business. We are not a contractor and only hire permanent positions. We are currently responsible for over 5000 computer systems including 400+ Windows servers and over 180 MACs across 140+ networks. We are team oriented and have a work hard, play hard work place. F1 has a unique focus as a proactive solutions provider. We act as a partner to our clients looking out for their best interests. We have been in business for over 19 years and are debt free. Our equipment, software and facilities are state of the art. We were proud to be the Huntsville Chamber of Commerce Small Business of the Year Award winner 2014 and Best Places to Work 2016! We are looking for someone ( nonsmoker ) to join us for a permanent position. Our annual growth has remained over 15% per year since 1998 and we are continuing to grow. To be able to maintain our customer support levels we must hire ahead of need. We currently have 24 full time technicians. We are looking for an experienced Senior Network Engineer ( not entry level) with at least 5 years of full time computer, network and helpdesk experience. Microsoft certifications (MCSE, MCP etcetera), Kaseya, and ConnectWise are a plus. In return for your hard work and expertise, we offer a comprehensive benefits plan, including health, dental, life and cancer insurance and a salary to commensurate experience. We also offer matching 401K vested retirement benefits and a well-stocked break area. Come join this fast pace, family friendly environment who cares about its people! Job Description : Be able to troubleshoot computer workstations and servers, basic application and networking issues in small/medium business environments. Self-manage the time and job through multiple steps. Be able to install and maintain workstations and network infrastructure to documented standard operating procedures. Must be personable and empathetic to customers and their needs. Maintain professional appearance. Troubleshooting – Utilize all available resources and knowledge to fix IT issues to customers’ expectations. Know how to research problems and know when to ask for help. Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure Installation – Review current IT situation if it exists and plan proper migration to new solution. Installations must be to standard operating procedures where it does not conflict with the best interest of the customer. Follow the installation through to be sure no components of the install or are missed and all customer needs are met. Customer Service – Foster communication with the customer and their employees to strengthen trust and partnership. Manage customer’s expectations. Quality Assurance – Always be sure our work is done at a professional level in functionality and appearance. Documentation – Process management and documentation applications are provided. It is important to keep up with the company's documentation standards for proper issue tracking, billing and customer support. F1 is very detailed in this area. Requirements Professional, customer service oriented 5 years of experience in Network Administration, PC Support and/or Help Desk as a primary position. Excellent interpersonal and communications skills as related to professional representation, both written and oral skills, are essential. Ability to follow standard operating procedures and to initiate new procedures when appropriate Required skills include a thorough knowledge of Microsoft Active Directory architecture, infrastructure and management model. Experience with support of varied Microsoft network environments from single server small LANs, to multi server routed WANs Required skills also include extensive knowledge of Windows operating systems, Microsoft Office Suite, Windows Domain architecture, Information Technology Security, Routers and Firewalls, and effective knowledge of both wired and wireless Local Area Network technologies. Experience with being in an outsourced IT environment a big plus US Citizenship required Benefits We value our employees’ time and efforts. In return for your hard work and expertise, we offer a comprehensive benefits plan, including health, dental, vision, life and cancer insurance and a salary to commensurate experience. We also have matching retirement benefits. We also appreciate our people and encourage involvement in improving our processes.
• Location: Huntsville
• Post ID: 29044517 huntsville