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Posted: Monday, February 5, 2018 4:51 AM

Service Desk Systems Engineer (Job Number:433261) *Description:* Provide telephonic decision analysis and resolution troubleshooting support to end users of the Entry Control Point Systems. Perform decision analysis and resolution utilizing COLTS database to create work orders and generate trouble tickets for respective FSRs. Utilize COLTS to track all issues from ticket generation to resolution to support resolution validation and verification. Generate and maintain an accurate and current log of all help desk related requests and document problems and issues as well as provide feedback and suggestions for improving system functionality based on systems engineering design and analysis processes Perform systems engineering analysis function such as identification and reporting of trending issues that indicate system, network or other related failure(s) and perform troubleshooting and test solutions. *Qualifications:* TYPICAL EDUCATION AND EXPERIENCE: High School Diploma + 1 Year experience. SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the US federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit EOE AA M/F/Vet/Disability *Job Posting:* Jan 5, 2018, 5:00:00 AM *Primary Location:* United States-AL-HUNTSVILLE *Clearance Level Must Currently Possess:* None *Clearance Level Must Be Able to Obtain:* Secret *Potential for Teleworking:* No *Travel:* None *Shift:* Day Job *Schedule:* Full-time


• Location: Huntsville

• Post ID: 29107187 huntsville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018