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Posted: Monday, January 8, 2018 8:50 AM

Essential FunctionsNew Resident Family Education, Resident Assessment, Service Plan Development

* Performs all new Resident family and Resident contact, including but not limited to the initial inquiry calls, off and on-site visits, and community tours.

* Performs all entering resident assessments.

* Develops Resident initial service plans and recommends and assists in developing and promoting additional service offerings.

* Coordinates new Resident transition from hospital, rehab facility, home or other location.

* Responsible for assisting the Managing Director in maintaining optimal health and welfare of the Residents with specific responsibilities for Residents within the first 30 days of occupancy.

* Maintains ongoing liaison with hospital and health agencies.

* Responsible for promoting the health and wellness of Resident family members through consultation and educational programming supportive of their care-giving roles.

Sales and Marketing

* Responsible for achievement of occupancy goals.

* Responsible for planning, implementing, and participating in community and Cottage events.

* Performs duties assigned by the Managing Director in implementation of marketing plan strategies with in budgetary controls.

* Achieves individual residency agreement signing, and move in goals.

* Achieves closing of move in/contract signing.

* Implements changes in community relations, sales and marketing operating procedures.

* Interprets Cottage philosophy to the public including other health agencies.

Financial Management

* Reviews all community relations, sales and marketing expenditures, establishing priorities, and recommending necessary changes.

* Prepares annual community relations, marketing, and sales plans and budgets.

* Contributes the production of monthly financial statements in consultation with financial staff.

* Authorizes the development and purchase of media and other supports for the achievement and maintenance of Cottage occupancy.

* Negotiates and prepares contracts with community relations, marketing and sales consultants, outside marketing, and sales vendors.


* Discusses with the Managing Director issues concerning programs of service, policy changes, and other suggestions for improving marketing and sales success.

* Assists Managing Director with discussions with the Management Company concerning program and policy changes.

* Provides regular education and training opportunities for groups and individuals in the community on a regular basis.

* Trains staff in Cottage Way of visitor welcome and orientation.

* Continues professional growth through current literature, institutes, workshops, and membership in professional organizations.

* Fully understands the fire, safety, and emergency procedures of the Cottage.

* Provides the Managing Director with accurate and timely sales and marketing information.

* Prepares recommendations of ensuring budget year, interprets the budgetary guidelines to staff and maintains control over expenditures working within the current budgetary guidelines for community relations, sales, and marketing.

* Ensures all marketing and community relations communications are accurately and timely notated in the marketing database system.

Position Specific Competencies

* Excellent verbal and written communication, including listening skills.

* Strong customer service skills both internal and external.

* Excellent organizational skills.

* Clear understanding of the problems of aging and interested in creating an atmosphere of continuous improvement in health, wellness, and life quality among all members of the Cottage family.

* Initiative and drive to continuously improve.

* Must have an overall \"caring\" personality and attitude.

Job Requirements/Qualifications

* RN, LPN, or BS-SW (required for some locations); Bachelor's Degree from an accredited 4 year University preferred.

* Proficiency in MS Windows, Microsoft Word, Excel, Outlook, SharePoint, and CRM.

* Personal and/or professional experience with the elderly.

* Able to meet criteria for certifications as Geriatric Care Manager with American Association of Geriatric Care Management.

* Will be regular in attendance, with the right attitude and attire.

* Must be able to lift 75 pounds unassisted and 125 pounds per person in a two person lift.

* Must demonstrate proper body mechanics when required to lift or assist in a lift.

* Good mental and physical health, grooming, appropriate professional manner and conduct.

* Valid driver's license in the state of employment required.

* Ability and willingness to drive a non-commercial 8 passenger van.

* Must be ready, willing, and able to recognize the needs of the Cottage.

We are a drug-free workplace. We do perform criminal background checks and substance abuse testing.


Associated topics: administrative, administrative support, assistant, beverage, front desk, operational assistant, operational support, operations director, staff, support


• Location: Harvest, Huntsville

• Post ID: 28180307 huntsville is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018